TABLE OF CONTENTS This workbook addresses the issues of Caring for the Customer. Should you wish to extend your study to other Super Series workbooks covering related or different subject areas, you will find a comprehensive list at the back of this book.
This workbook relates to the following learning outcomes in one segment from the ILM Level 3 Introductory Certificate in First Line Management and the Level 3 Certificate in First Line Management.
| C5.1 | Understanding customers |
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This workbook relates to the following elements of the Management Standards which are used in S/NVQs in Management, as well as a range of other S/NVQs.
| A1.1 | Maintain work activities to meet requirements |
| A1.3 | Make recommendations for improvements to work activities |
| C4.1 | Gain the trust and support of colleagues and team members |
| D1.1 | Gather required information. |
It is also designed to help you to demonstrate the following Personal Competences:
communicating;
focusing on results;
thinking and taking decisions;
searching for information.
It is a highly competitive world, and every organization is under increasing pressure to offer its customers a better deal. Trouble lies in store for those that fail to do so.
Customer care is...
