A member of the Reed Elsevier plc group

First edition 2002

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British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN 0 7506 4943 7

Composition by
Genesis Typesetting, Rochester, Kent

Printed and bound in Great Britain

Series Editor
Dan Remenyi, Visiting Professor, Trinity College Dublin

Advisory Board
Frank Bannister, Trinity College Dublin
Ross Bentley, Management Editor, Computer Weekly
Egon Berghout, Technical University of Delft, The Netherlands
Ann Brown, City University Business School, London
Roger Clark, The Australian National University
Reet Cronk, Harding University, Arkansas, USA