Library of Congress Cataloging-in-Publication Data

Schlickman, Jay J., 1934-  ISO 9001:2000 quality management system design    p. cm.-(Artech House technology management and professional development library)  Includes bibliographical references and index.

TS156.6 .S35 2003

658.5'62-dc21

2002038271

British Library Cataloguing in Publication Data

Schlickman, Jay  ISO 9001:2000 quality management system design   (Artech House technology management and professional development library)

658.5'62

ISBN 1-58053-526-7

Cover design by Gary Ragaglia

685 Canton Street
Norwood, MA 02062

All rights reserved. Printed and bound in the United States of America. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher.

All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Artech House cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.

International Standard Book Number: 1-58053-526-7

Library of Congress Catalog Card Number: 2002038271

10 9 8 7 6 5 4 3 2 1

This book is dedicated to my wife, Judith, for forty-five years of total...