TABLE OF CONTENTS In physics, the interpretation of experiments are models or theories, and the realization that all models and theories are approximate is basic to modern scientific research. Thus the aphorism of Einstein, "As far as the laws of mathematics refer to reality, they are not certain; and as far as they are certain, they do not refer to reality." Physicists know that their methods of analysis and logical reasoning can never explain the whole realm of natural phenomenon at once, and so they single out a certain group of phenomena and try to build a model to describe this group. In doing so, they neglect other phenomena and the model will therefore not give a complete description of the real situation.
Fritjof Capra, The Tao of Physics , New York: Bantam Books, 1984, p. 27.
We want to make sure that our QMS creation model is complete. For example, we have seen that the creation of the ISO 9000 documentation system is an iterative process whereby each document tends to support other documents. As a result, the question arises as to which document to create first.
There are several ways to approach this question, and all three approaches will have some percentage of the others in practice:
Top-down method Begin with the manual's quality policy statements...
