Developing Knowledge-Based Client Relationships: The Future of Professional Services

Developing Knowledge-Based Client Relationships The Future of Professional Services

Ross Dawson

Copyright 2000 by Butterworth Heinemann

A member of the Reed Elsevier group

All rights reserved.

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Library of Congress Cataloging-in-Publication Data

Dawson, Ross, 1962

Developing knowledge-based client relationships : the future of professional services / Ross Andrew Dawson.
p. cm.

ISBN 0-7506-7185-8 (alk. paper)
1. Business consultants. I. Title.

HD69.C6 D39 1999 001'.068'8 21 dc21 99-045024

British Library Cataloguing-in-Publication Data

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Part or all of the images used in Figures 3 1, 10 1, 10 2, and A 1, and the illustrations on pages 61, 129, 148, 179, 190, and 208 were obtained from IMSI s Master Clip Premium Image...

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