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Developing Knowledge-Based Client Relationships: The Future of Professional Services

By Ross Dawson

Part III: Implementation

In This Part:

Chapter 6: Channels for Knowledge Transfer: Managing Communication Portfolios
Chapter 7: Firm-Wide Relationship Management: Structuring Client Contact
Chapter 8: Co-Creation of Knowledge: Creating Value and Building Relationships
Chapter 9: Pricing Knowledge: Implementing New Revenue Models
Chapter 10: Creating Value in the Knowledge Economy: People, Strategy, Relationships, and Communication

Copyright Butterworth-Heinemann 2000 under license agreement with Books24x7

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