Recruiting, Retaining, and Promoting Culturally Different Employees

Written Communication

Chances are that the written English of an immigrant will appear different from what is standard in a North American office. Some of the factors that will affect one s writing style include:

  • Whether English is one s first language.

  • The form of English learned.

  • The degree of formality considered appropriate.

  • The expectation of what is wanted.

Table 6.14 presents some examples of differences between written British English and written American English. Canadians use a mixture of British and American language styles. When we first encounter an immigrant s written English looking different than we expect, we may leap to the erroneous judgment that the person is uneducated or poorly educated.

Table 6.14: Differences Between British and American English

British

American

Formality

Dear sir or Dear Mr. Bob Harding

Yours respectfully or Yours truly

I write to inquire upon the status of our accounts

Dear Bob or Hello Bob or Bob

Best regards or Warm wishes

Where is our check?

Plural form

The team are worried

The team is worried

Verb tense

Have you finished the project?

Did you finish the project?

Preposition

She resigned on Thursday.

Our manager is in hospital.

She resigned Thursday.

Our manager is in the hospital.

Christmas day 2007

25/12/07

12/25/07

Education

She read history at Oxford.

She majored in history at Oxford.

Spelling

Organise, legalise

Colour, humour, flavour

Co-operate, co-ordinate

Organize, legalize

Color, humor, flavor

Cooperate, coordinate a

a http://en.wikipedia.org/wiki/American_and_British_English_differences

Solution

In evaluating written communication from immigrants, keep the following points in mind:

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