TABLE OF CONTENTS Internal issues are those that are largely contained within IT, its work and projects. As such, they have characteristics that make them easier to solve while at the same time being more frequent. Experience shows that if the IT management and organization are more aware of these issues, they can be more easily prevented, detected, and acted on.
The issues have been organized into the following areas.
Teams. Anyone who has either worked or managed in IT realizes that IT staff are quite different from those in standard business units. We have found in managing a variety of different IT groups in various industries and countries that the same issues recur again and again.
Work. IT work is different than standard business work. There is support, maintenance, enhancements, projects a wider variation than found in typical business departments. Variety, while more interesting, creates more challenges.
Business units. The role of business units in IT work can often spell the difference between success and failure. Working to build and sustain an effective business unit is a challenge made easier by being able to effectively deal with frequent and common issues.
Management. Management issues often dominate the internal issues. They are more complex and political to address.
Projects. Critical to IT success is the effective completion of projects. In many...
