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Dedication

To Deirdre, who continues to cope with me despite my email addiction.

Acknowledgments

Clearly, I could not have brought all this information together without the help of many people. My colleagues at HP are a constant source of inspiration, not only with their ideas but also with the probing and questioning of the concepts we have about best practice for Windows and Exchange. Best practice evolves and does not remain static, because we have to base it on experience gained through...