The Unified Process Transition and Production Phases: Best Practices in Implementing the UP
A comprehensive look at testing, deployment, operations and support and management in Rational Software's Unified Process.
TABLE OF CONTENTS The Unified Process Transition and Production Phases: Best Practices in Implementing the UP
Chapter 5: Operations and Support
5.1 Best Practices for the Operations and Support Workflow
As the name suggests, the purpose of the Operations and Support workflow is to perform the activities required to successfully operate and support your software. During the Transition phase you will continue to develop operations and support plans, documents, and training manuals, reworking them based on the results of testing. During the Production phase your operations staff will keep your software running, performing necessary backups and batch jobs as needed, and your support staff will interact with your user community whom are working with your software. Without effective operations and support processes your software will quickly become shelfware it isn t enough to simply build software effectively, you also have to run it effectively.
5.1.1 Operations
Once your system is delivered, it goes into production and is run by your operations staff. The reality for most organizations is that they have several systems running in production, and large organizations have hundreds and sometimes thousands. This fact was a major motivator for the Operations and Support Workflow operations is a difficult and complex endeavor, something that Scott W. Ambler points out in The Secret Life of Software Operations. This article begins with a description of what your operations staff typically do, including:
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Operate the systems within your organization. This includes scheduling software jobs to run at various times of day and creating, testing, deploying, and scheduling scripts and programs to perform critical tasks.
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Real-time performance monitoring...
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