Web Site Usability: A Designer's Guide

Everyone has opinions about what makes a good web site. Web site navigation, links, graphic design, page layout, and user satisfaction have all been discussed in the popular press ad nauseam.
Our research, however, provides actual data not opinions about what makes web sites usable. You may be surprised at some of our findings. We certainly were!
The chapters in Part 1 present the most interesting findings from our research. We don't have all the answers about how to design a usable web site, but we're starting to learn where some of the problems with current web site design lie.
As an industry, we have a long way to go.