Knowledge Management for IT Professionals

Knowledge Management for IT Professionals

Tom Knight
Trevor Howes
OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO

Butterworth-Heinemann
An imprint of Elsevier Science
Linacre House, Jordan Hill, Oxford OX2 8DP
200 Wheeler Road, Burlington, MA 01803

First published 2003

Copyright 2003 , Tom Knight and Trevor Howes.

All rights reserved

The right of Tom Knight and Trevor Howes to be identified as the authors of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988

No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1T 4LP. Applications for the copyright holder's written permission to reproduce any part of this publication should be addressed to the publisher

British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN 0 7506 4902 X

For information on all Butterworth-Heinemann publications visit our website at www.bh.com

Composition by Genesis Typesetting, Rochester, Kent
Printed and bound in Great Britain

Acknowledgements

Our gratitude goes to many people who provided help and support in the creation of this book.

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