From Knowledge Management for IT Professionals


As we come to the end of this exploration of the various organizational and operational perspectives on KM, it's time to review the journey so far. As a unitary discipline, it is still very much in its infancy: while we can go far back in time to discussions about the nature of knowledge, and subsequently track the impact and evolution of data processing information technologies throughout the twentieth century, knowledge management as a distinct discipline - in many ways, a synthesis of information management, human resource management, organizational design principles, behavioural science, and other influences - began only in the early 1990s.

The initial wave of excitement principally based on web technologies has long subsided, with ongoing practical work complemented by a growing and increasingly mature academic and business literature analysing the dynamics of knowledge in organizations.

While in this book we have covered these elements, we hope that we have moved forward into what we have observed as a third wave of KM: focused first on practical benefit (how does this activity help deliver on core objectives?, the 'so what?' question, and the link to organizational strategy: how can what we have learned about the dynamics of knowledge in organizations, and the practice of mobilizing it, be put to use in improving overall organizational performance and building organizational learning and memory).

Figure 7.1: The five-stage knowledge management delivery framework

This final section is split into three main elements:

  • A review of the five-step framework and the various actions...

Products & Services
Business Consulting Services
Business consulting services include high-level business endeavors such as strategic planning, market positioning consulting, business plan development, enterprise architecture, and information infrastructure planning and development.
Knowledge Management Software
Knowledge management software (KM) is used to manage the way that information is collected, stored, and retrieved.
Project Management Services
Project management services specialize in planning, coordinating, and executing projects according to requirements and constraints. They perform some or all of the activities related to project work, from conceptualization to completion. Emphasis is placed on creating and maintaining project milestones and the project schedule.
Document Management Software
Document management software (DM) enables organizations to create, capture, store, index, and retrieve information digitally.
Mechanical Engineering Services
Mechanical engineering services apply the principles of physics to the analysis, design, manufacturing, and maintenance of mechanical systems. They are staffed by professional mechanical engineers and trained technicians.

Topics of Interest

Overview The following template can be used to assist in capturing knowledge issues during an audit. Ref. Issue Why important? Impact of not resolving Urgency/Priority Owner Follow-up action...

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