What does this mean?

The product realization processes are the processes needed to specify, develop, produce and supply the product or service required and would include those needed to:

• Specify the products and services required by the organization's customers (the sales process)

• Plan the provision of the identified products and services (the project, contract or order-planning process)

• Design the identified products and services so as to meet customer requirements (the design process)

• Procure the materials, components, services needed to accomplish the design and/or generate or deliver the product or service (the procurement process)

• Generate the product (the production process)

• Supply the product or service (the distribution or service delivery processes)

• Install the product on customer premises (the installation process)

• Maintain and support the product in service (the product and service support process)

• Provide support to customers (the after-sales, technical support or customer support process)

These processes are all product or service specific and take the input from the customer through a chain of related processes that deliver acceptable products or services to customers. However, Section 7 of ISO 9001 does not cover all of the product realization processes some of them are placed in Section 8.

Planning these processes means identifying the processes required for a specific project, contract or order and determining their sequence and interrelation. In many cases,...