TABLE OF CONTENTS Information on auditing practices at www.iqnet-certification.com
The official line from the International Accreditation Forum on the transition at http://www.iaf.nu
Books on auditing and auditor training at http://www.transition-support.com
Information on benchmarking from the American Productivity Centre at http://www.apqc.org/
The Institute of Personnel Development at http://www.ipd.co.uk/
The American customer satisfaction index at http://acsi.asq.org/
http://www.census.gov/mso/www/npr/acsi.htm
US Bureau of the Census customer service standards at http://www.euroqual.org/euroqual_main/mainindex.html
Articles on ISO 9000 at http://www.transition-support.com
Standards and articles at http://www.iso.ch
Access news from the technical committee that created ISO 9000 at http://www.tc176.org/
Official interpretations on ISO 9001:2000 at http://www.tc176.org/Interpre.asp
Articles on process management and ISO 9000 at http://www.dti.gov.uk/
Articles on process management at http://www.transition-support.com
UK's manufacturing industry initiative at http://www.fitforthefuture.co.uk/
Tomorrow's company at http://www.tomorrowscompany.co.uk/
Information form the European Organization for Quality at http://www.eoq.org/
Articles from Quality World at http://www.iqa.org
Purchase past articles from ASQ journals at http://qic.asq.org/infosearch.html
Articles on quality management at http://www.transition-support.com
Telecommunications sector scheme at http://questforum.asq.org/mainhome.html
Automotive sector scheme at http://www.iaob.org/#IATFcomm
Medical devices
Aerospace
Information on the fathers of scientific management at http://www.accelteam.com/scientific/index.html
A good range of articles on six sigma at http://www.qualityamerica.com/six_sigma.html
An online statistics handbook at http://davidmlane.com/hyperstat/index.html
Mil Std 9858 can be obtained at http://assist.daps.mil/eAccess/index.cfm?indent_number = 7775
ISO standards can be obtained at http://www.iso.ch
British Standards can be obtained at http://www.bsi-global.com/
Access news from the technical committee that created ISO 9000 at http://www.tc176.org/
Standards on...
