Management Extra: Quality and Operations Management
Exploring the associated concepts of quality and operations, this book fuses key ideas with applied activities to help managers examine and improve how they work in practice.
TABLE OF CONTENTS Management Extra: Quality and Operations Management
Operations Planning and Control
Operations planning and control follows operations design because once a product/service has been designed, it needs to be produced. Operations planning and control is concerned with ensuring that the day-to-day production process proceeds smoothly.
Quality is an important part of this process as quality should be one of the key performance objectives against which any operation is measured, but quality can go further than this. The integration of quality processes, systems and techniques into operations planning and control can ensure that the whole process is quality based.
Planning and Control Activities
Operational planning is an estimation of what needs to be done to ensure operational processes are efficient and effective-that supply always meets demand. Operational control is to ensure that operations conform with this estimation, and if they do not, adjustments can be made.
Typical activities in the planning and control process include:
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setting objectives-so that you know what is to be achieved by your plans and by when
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allocating tasks and responsibilities-who is to be involved with the new product and service and how they are to be involved
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scheduling-work patterns, process scheduling, supply and demand scheduling
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assessing resource requirements-people and their skills, money (budgets), time, raw materials, plant and equipment, capacity
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monitoring and evaluating performance-the control part, involving control activities, measures and control techniques.
Push and Pull Control
Controlling operations is about ensuring that operations go according to plan by monitoring, intervention and correction. There are two main types of control in terms of...
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