Managing Corporate Reputation & Risk: A Strategic Approach Using Knowledge Management

Index

A

Accident, occupational, 61 62
Accountability
corporate, 42 49
in early corporate social responsibility phase, 78
Accountability matrix, 158 159
Accounting fraud, 43
AccountAbility framework, 200
AccountAbility 1000, 173 174, 219, 229 230
Action, risk management, 164 166
Activism, pressure group, 25 27
Adbusters, 25
Administrative tools, 190 191
Advertising campaign, 77
Albrecht, Stephen, 11, 55
Alien Tort Claims Act, 32 33
Alsop, Ronald, 34
American business, resistance to, 52 53
American Insurance Group, 109
Amidon, Debra, 134,170
Amnesty International, 25 27
Analysis, business, 133
software for, 190
Annan, Kofi, 212
Anti-Americanism, increase in, 52 53
Arthur Andersen, 170,192
AS/NZS 4360, 219
Aspirational tool, 211 213
Assessment, corporate readiness, 153 156
Assurance framework, 221
Audit
in AccountAbility framework, 200
credibility of, 82
quality, 233 234
verification and, 225 228
Auditable report, 17
Australia
Center for Australian Ethical Research in, 236
risk management program mandated, 108
Awards, CorpWatch, 77

B

BAA, 71
Baldrige, 229
Board of directors
conflict concerning, 45 46
ethics committee of, 105 110
isolation of, 105 106
obligations of, 108
organizational control of, 103
risk of lawsuits against, 32 33
Bonus, 9
BP-Amoco, 4
Brand image, enhanced, 34
Britain
corporate responsibility movement in, 30 31
environmental violations in, 50 51
British American Tobacco, 192
British FTSE4Good indices, 235
British Telecom, 36, 231
Browne, John, 37
Business for Social Responsibility, 229
Business Process Reengineering, 53, 102
Business research and analysis, 133
tools for, 190
Business school curriculum, European, 31
BusinessWeek, 226

C

California Public Employee Retirement System, 236
Calvert fund management, 236
Campaign, advertising, 77
Campaign for Labour Rights, 25
Campbell, Stuart, 71
Canada
environmental violations in, 51 52
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