Total Operations Solutions
A holistic approach to Operations Management, this book focuses on value chain management, addresses new and current issues, and covers an implementation program to demonstrate how to put the methodology into practice.
TABLE OF CONTENTS Total Operations Solutions
Glossary
- Best practice
- Refers to any organization that performs as well or better than the competition in quality, timeliness, flexibility, and innovation. Best practice should lead to world-class performance.
- Black Belts
- Experts in Six Sigma methods and tools. Tools include statistical analysis. Black Belts are project leaders for Six Sigma initiatives; they also train other staff members in Six Sigma techniques.
- BPR (Business Process Re-engineering)
- This has been described as a manifesto for revolution. The approach is similar to taking a clean piece of paper and starting all over by identifying what is really needed to make the mission of the organization happen.
- Brainstorming
- Afree-wheeling group session for generating ideas. Typically a group meeting of about seven people will be presented with a problem, and each member will be encouraged to make suggestions without fear of criticism. One suggestion will lead to another. All suggestions, no matter how seemingly fanciful, are recorded, and subsequently analysed. Brainstorming is useful for generating ideas for further detailed analysis.
- Cause and effect diagram
- The cause and effect, fishbone or Ishikawa diagram was developed by Kaoru Ishikawa. The premise is that generally when a problem occurs the effect is very obvious, and the temptation is to treat the effect. With the Ishikawa approach the causes of the effect are sought. Once these are known and eliminated, the effect will not be seen again. For example, working overtime is an effect; adding extra staff does not remove the cause. The question is, what caused the...
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Copyright Ron Basu and J. Nevan Wright 2005 under license agreement with Books24x7
