Printed and bound in the U.S.A. Printed on acid-free paper

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Library of Congress Cataloging-in-Publication Data

Poirier, Charles C., 1936-  Business process management applied : creating the value managedenterprise / by Charles Poirier and Ian Walker.     p. cm.  Includes bibliographical references and index.

ISBN 1-932159-33-9 (hardback : alk. paper)

HD38.5.P6373 2005

658.5 dc22

2005011230

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