The following is a guide to a number of selected vendors of call center products and services. The list provides vendor name, Website or telephone number, and a brief description of the products or services offered. It is not a complete or definitive list of vendors, but it does represent an extensive cross section of proven vendor products and services. The list was current at time of publication; however, the nature of the call center environment is dynamic and changes rapidly. There will always be new vendors in the market.

The products and services provided by these vendor organizations include call center communications systems, CTI, ACD products, outsourcing services, as well as workforce measurements systems, consulting services, and a variety of PBX systems designed for call center operations.

Accelerated Payment Systems www.ncms.com Automated check-debiting system for call center transaction processing

ACI Telecentrics (612)928-4700 Call center outsourcing for telephone-based sales and marketing services, primarily to publishing, financial, insurance and telecommunications service industries

Active Voice www.activevoice.com Repartee voice processing and unified messaging applications

Aculab www.aculab.com Computer telephony hardware, particularly boards

Acuvoice www.acuvoice.com Speech synthesis system and text-to-speech system

Adante www.adante.com ACD e-mail

Adaptiv Software Corporation www.adaptiv.com Workforce management software

Adaptive Innovations www.adaptiveinno.com Software that converts statistics and data normally sent to a CSR via a LCD reader board to a desktop monitor for blind CSRs

Aditi Corporation www.aditi.com Software for transacting customer service over the Internet

Advanced Access www.advaccess.com Electronic commerce, call...