TABLE OF CONTENTS The goals of this activity are
to identify individual customer service strengths
to brainstorm the benefits of delivering fantastic service
to review individual benefits
to review company benefits.
| CD | The materials needed for this activity are |
| PowerPoint Item | PowerPoint slides: Benefits! (slide 11), Satisfying the Customer (slide 12) |
| Handout | Handout 13-2: Benefits (optional). |
5 15 minutes
Show the Benefits! slide. Discuss the benefits of delivering exceptional service. Do this as a brainstorming session. Participants should come up with personal as well as organizational benefits. Then show the Satisfying the Customer slide to summarize and to reinforce what the group has discussed.
Show the Benefits! slide. Distribute Handout 13-2: Benefits and give participants five minutes to fill it out. Have them discuss their answers in pairs for five minutes. Bring the group together to summarize pair discussions. Show the Satisfying the Customer slide to summarize and to reinforce what the group has discussed.
