TABLE OF CONTENTS What's in This Chapter?
Nine learning activities
Five handouts and other materials
This chapter includes learning activities that are not included in the designs for one-hour, half-day and one-day training sessions presented in Chapters 7, 8 and 9. These activities can be substituted for those presented in Chapter 13 or they can be used as stand-alone exercises. Like other activities in this workbook, they can be modified to fit specific training needs and the amount of time available.
The goals of this activity are
to raise awareness about the effects of productive and counterproductive behaviours in feedback situations
to generate commitment to an action plan for improving unacceptable feedback.
The materials needed for this activity are
| Handout | Handout 14-1: Bad News Scenario |
Handout 14-2: Effective and Ineffective Feedback
Handout 14-3: The Jones Window.
30 minutes for exercise
30 60 minutes for the debriefing
This exercise can be used with supervisors or modified for frontline staff. Form groups of five to seven participants. Seat the groups away from each other to minimize distractions. Distribute Handout 14-1: Bad News Scenario and instruct participants to study it silently.
When all participants have read the scenario, distribute Handout 14-2: Effective and Ineffective Feedback. Assign at least one quadrant in the matrix to each group. Instruct the groups to discuss the scenario above and fill in their assigned quadrants of the matrix. Encourage them to carry out this task by seeking consensus before recording entries.
