Short quotations are not included in this list, although they are all fully acknowledged in the text, as are the ideas of others which I have put into my own words. Diagrams and long extracts are acknowledged in the text and listed here. My thanks go to the publishers and authors who have allowed me to use this material.

American Management Association, New York, NY

• Figure 17.1 from Dooley, J. I. and Ciapolla, J. A., 'Guides to Screening New Products', in Martin, E. (ed.) Management for the Smaller Company, 1959.

Harbridge House Inc/Harbridge Consulting Group Ltd (acquired by Coopers & Lybrand)

• Figure 7.2, page 128.

• Figure 10.11, page 209.

• Figure 10.12, page 212.

• The questionnaire on pages 227 36.

• Various figures in Chapter 11.

• Figure 12.1, page 255.

• The extracts on pages 258 76 from Handler, S., Value-based Strategic Management: A Survey of UK Companies, London 1991.

• A Harbridge Consulting Group case study, (Grand Imperial by D. E. Hussey), is modified for Chapter 16.

• Figure 21.10, page 448.

• Figure 21.11, page 449.

• Figure 21.13, page 452.

• Exhibit 29.1, on page 597.

Dr Fred Hewitt

• Material to update the case study of which Dr Hewitt was a joint author, and which is acknowledged under the name of the publisher, John Wiley. The additional material is entitled 'Creating the Holistic Process-Oriented Learning Organisation: Xerox 1992 1997', and starts on page 688. It was written especially for this book.

Industrial Market Research Association

• Figure 6.2, page 109, which comes from Saunders, A. and Smith,...