OVERVIEW

Project Communications Management is a knowledge area that processes project information for the benefit of the project team and key stakeholders, the sponsor, and customers.

Included within the Project Communications Management area of knowledge are the following processes:

1. Communications Planning Determine the information and communications needs of the project stakeholders, sponsor, and customers

2. Information Distribution Make required information available to project stakeholders, sponsor, and customers in a timely manner

3. Performance Reporting Collect and distribute performance information about project progress past, present, and forecasted.

4. Manage Stakeholders Manage communications to satisfy the requirements of and resolve issues with project stakeholders, sponsor, and customers

Everyone involved in a project should understand the need for communications, as reporting progress is a basic tenet of project management internal control. To not report progress of project work when it is expected is a failure of the project management leadership to manage potential abuse within the internal and/or external team. Communications raises awareness that induces more positive pressure on the key stakeholders to not be tempted to direct project outcomes for their personal benefit, since everyone will be cognizant of their activity if they do. In this manner, essential communications can improve project internal integrity, including trust and honesty, which can improve project delivery speed for project team members.

Project Communications Management PMBOK area of knowledge includes the following processes and deliverables:

1. Communications Planning

   1. Communications Management Plan

2. Information Distribution

   1. Performance Reports

   2. Forecasts

   3. Requested Changes

   4. Recommended Corrective...