OVERVIEW

Project Quality Management processes include all the activities of the performing organization that determine quality policies, objectives, and responsibilities so the project will meet the needs for which it was created.

Project Quality Management consists of three processes:

1. Quality Planning Identify the quality standards appropriate to the project and how to satisfy them

2. Perform Quality Assurance Ensure that the project applies all processes necessary to meet requirements

3. Perform Quality Control Measure quality compliance within the project, as well as how to eliminate unsatisfactory quality results

Project Quality Management PMBOK area of knowledge includes the following processes and deliverables:

1. Quality Planning

   1. Quality Management Plan

   2. Quality Metrics

   3. Quality Checklists

   4. Process Improvement Plan

   5. Quality Baseline

   6. Project Management Plan (Updates)

2. Perform Quality Assurance

   1. Requested Changes

   2. Recommended Corrective Actions

   3. Organizational Process Assets (Updates)

   4. Project Management Plan (Updates)

3. Perform Quality Control

   1. Quality Control Measurements

   2. Validated Defect Repair

   3. Quality Baseline (Updates)

   4. Recommended Corrective Actions

   5. Recommended Preventive Actions

   6. Requested Changes

   7. Recommended Defect Repair

   8. Organizational Process Assets (Updates)

   9. Validated Deliverables

   10. Project Management Plan (Updates)

These discrete process components integrate with each other and with other processes from other areas of knowledge within the PMBOK . In addition, these process components may impact other successor dependent program and/or project initiatives in a manner not visible to the project team.

In the 3Ms metric profiles that follow in this chapter, each metric profile contains rules that require acceptance from the receiving user. This ensures that visibility to the deliverable is confirmed...