TABLE OF CONTENTS The 2003 Baldrige Award Criteria define the Information and Analysis category as follows:
The 2003 Measurement, Analysis, and Knowledge Management Category examines HOW your organization selects, gathers, analyzes, manages and improves its data, information, and KNOWLEDGE ASSETS.
The 4 Measurement, Analysis, and Knowledge Management category is worth a total of 90 points and is broken down into the following examination items:
4.1 Measurement and Analysis of Organizational Performance (45 points)
4.2 Information Management (45 points)
The purpose of this category is to assess the types of data you collect relating to company performance and to examine the process by which you analyze those data in order to make decisions. This chapter describes the two examination items and two areas to address that fall under this category. Again, each section begins with a double-ruled box containing the examination item, the point value, and any applicable Notes. [*] Areas to address falling under that item follow in a single-ruled box. In the upper right corner of each area to address box is an indication [brackets] of whether the Area pertains to approach, deployment, or results. All definitions and information appearing within these boxes are taken directly from the Baldrige criteria. Following each area to address is an explanation defining what the examiners are looking for in assessing your application. Next, I have supplied a list of indicators or evaluation factors that will assist you in interpreting the criteria and in preparing your application.
