Introduction and Guidance

The purpose of this survey is to find out what you expect from ABC Ltd as a supplier and how satisfied or dissatisfied you are with the service you receive. We need everyone to answer the questionnaire very honestly, and to encourage this, The Leadership Factor guarantees to protect the identity of everyone who completes it, in accordance with the Market Research Society Code of Conduct.

The questionnaire is divided into two main sections (A and B). Both sections cover the same topics, but in Section A we want to know how satisfied or dissatisfied you are with ABC's performance on each factor, and in Section B, how important or unimportant each item is to you.

Please complete the questionnaire and return it in the pre paid envelope to The Leadership Factor Ltd by (date)

Section A: Satisfaction

We'd like to find out how satisfied or dissatisfied you are with the performance of ABC. Please use the scoring guide above and place an X in the relevant box, according to your level of satisfaction, or in the N/A box if you have no experience of that factor. Each factor can be given any score between 1 and 10. It does not matter if some factors have the same score.

1.	On time delivery
2.	Product quality
3.	Product training provided by ABC
4.	Speed of response to enquiries/problems
5.	Technical support provided from ABC Service Centres
6.	Technical Support provided by ABC on your...