Design for Six Sigma for Service

Michael Bremer Six Sigma Financial Tracking and Reporting
Parveen S. Goel, Rajeev Jain, and Praveen Gupta Six Sigma for Transactions and Service
Praveen Gupta The Six Sigma Performance Handbook
Thomas McCarty, Lorraine Daniels, Michael Bremer, and Praveen Gupta The Six Sigma Black Belt Handbook
Alastair Muir Lean Six Sigma Statistics
Andrew Sleeper Design for Six Sigma
Kai Yang, Ph.D.
Department of Industrial and Manufacturing Engineering Wayne State University Detroit, Michigan
McGraw-Hill
New York
Chicago
San Francisco
Lisbon
London
Madrid
Mexico
City Milan
New Delhi
San Juan
Seoul
Singapore
Sydney
Toronto
![]()
Cataloging-in-Publication Data is on file with the Library of Congress
Copyright 2005 by The McGraw-Hill Companies, Inc.
All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a data base or retrieval system, without the prior written permission of the publisher.
1 2 3 4 5 6 7 8 9 0 DOC/DOC 0 1 0 9 8 7 6 5
ISBN 0-07-144555-2
The sponsoring editor for this book was Kenneth P. McCombs and the production
supervisor was Pamela A. Pelton. It was set in Times by International Typesetting
and Composition. The art director for the cover was Handel Low.
Printed and bound by RR Donnelley.
This...