TABLE OF CONTENTS Process management is performed by following a series of steps in the correct order and applying the appropriate tools for each step. It is very important that this methodology be customized to match the requirements of different types of processes and particular process situations. For example, the process management procedures for a project shop case will be very different than the procedures for the supply chain case.
Process management involves the following five phases:
Process mapping
Process diagnosis
Process design
Process implementation
Process maintenance
In the process mapping stage, the following tasks must be performed:
Identify the process under study. In any DFSS project, we are going to work on one process at a time. We need to identify which process we want to work on and define the scope of the project and the boundary of the process.
Outline the process. The process types and performance metrics discussed in Sec. 10.3 can be very helpful in identifying what type of process that we are working on, and what are the possible process features and performance metrics.
Document process objectives and performance metrics. Based on the knowledge provided by Sec. 10.3 and detailed analysis of the process under study, we can finalize what are our process objectives and performance metrics.
List the process steps.
Determine the layout process sequence.
Identify the process resources for each process step.
Document the process.
