TABLE OF CONTENTS As stated in CMMI 's process area Organizational Training, the real need that every organization must address is the need to develop the knowledge and skills of all of its people so that they can perform their roles effectively and efficiently.
Organizational training programs must support the organization's strategic business objectives and the tactical training needs that are common across projects and support groups. The basic focus of the Organizational Training process area is the identification of process training needs that are primarily based on the skills that are required to perform the organization's set of standard processes that are, in turn, based on business objectives and core competencies. The knowledge and skills may be categorized as technical, organizational, or contextual. Technical knowledge and skills refers to the ability of the workforce to use the equipment, tools, materials, data, and any processes required by a project or process. Organizational knowledge and skills refers to behavior within and according to the employee's organizational structure, roles, and responsibilities and general operating principles and methods. Contextual knowledge and skills refers to self-management, communication, and interpersonal skills.
The focus on an organizational training program and its link to building core competencies should not be taken lightly. With increasingly complex software and hardware systems being built today, finding and keeping good people are also becoming increasingly difficult. Two managers have been quoted as saying: "The most important ingredient on this successful project was having very smart people," and "The only rule...
