All rights reserved.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the Publisher.

No responsibility is assumed by the Publisher or Author for any injury and/or damage to persons or property as a matter of product liability, negligence or otherwise, or from any use or operation of any methods, products, instructions or ideas contained in the material herein.

PUBLISHER:

Philip Jan Rothstein, FBCI

Rothstein Associates Inc.
The Rothstein Catalog On Service Level Management
4 Arapaho Rd.
Brookfield, Connecticut 06804-3104 U.S.A.
203.740.7444
203.740.7401 fax
www.rothstein.com
www.ServiceLevelBooks.com
info@rothstein.com

About the Authors

Mr. Lee N. Vanden Heuvel is the Manager of Incident Investigation/Root Cause Analysis Services and the Manager of Training Services for ABS Consulting. He has more than 20 years of experience in plant operations and analysis.

Mr. Vanden Heuvel has assisted organizations in many different industries with the development and implementation of incident investigation and root cause analysis (RCA) programs. He also led and participated in investigations in many types of industries, including chemical, refining, healthcare, manufacturing, machining, pharmaceuticals, waste disposal, nuclear power, and food processing. He is a coauthor of Guidelines for the Investigation of Chemical Process Incidents,...