List of Figures

Chapter 1: Old Habits Die Hard

Figure 1.1: Sales sourcing in UK volume car market, 1992 1999. Sources: G. Williams, European New Car Supply and Stocking Systems, ICDP, 1998; Williams, Progress towards Customer Pull Distribution, ICDP, 2000.
Figure 1.2: The vicious cycles of make-to-forecast. Source: M. Holweg and F. Pil, Successful build-to-order strategies start with the customer, Sloan Management Review 43 (2001), no. 1: 74 83.
Figure 1.3: Map of typical order-to-delivery process.

Figure 2.1: Steps in order entry.
Figure 2.2: Steps in production scheduling.
Figure 2.3: Inbound logistics strategies to improve efficiency, including direct collections and deliveries, milk-round collections, and cross-dock consolidation.

Figure 3.1: Basic vehicle production process.
Figure 3.2: Standard routes for transporting vehicles from assembly plant to dealer or customer (UK average). Source: M. Holweg and J. Miemczyk, Logistics in the three-day car age, International Journal of Physical Distribution and Logistics Management 32 (2002), no. 10: 829 850.
Figure 3.3: Average order-to-delivery times for six manufacturers.
Figure 3.4: Percentage each order-to delivery process stage contributes to overall delay in order-fulfilment process. Source: Holweg and Pil, Successful build-to-order strategies.
Figure 3.5: Comparison of times for order-to delivery processes in four analytical contexts: worst, mean, best, and demonstrated best practice (DBP).

Figure 4.1: Labor hours per vehicle, 1989, 1994, and 2000. All data unmatched and scale-weighted. US/NA: US-owned factories in North America. JP/JP: Japanese-owned factories in Japan.

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