Overview

The following template can be used to assist in capturing knowledge issues during an audit.

Examples of possible 'Issue':

(Based on knowledge-based business benefits - Breu, Grimshaw and Myers 2000)

• New products/services

• Research and development

• New business opportunities

• Developing new markets

• Innovative capability

• Reducing geographical barriers

• Organizational integration

• Organizational flexibility

• Sharing ideas

• Organizational learning

• Speed of decision-making

• Customer retention

• Customer service

• Meeting customer needs

• Product/services quality

• Supply chain efficiency

• Integration of logistics

• Supplier relationships

• Sustaining existing markets

• Time-to-market

• Process innovation

• Capability for change

• Operational efficiency

• Project management

• Product/services management

• Staff morale

• Quality of decision-making

Examples of 'Why important':

• Scope: number of people

• Scope: number of groups

• Impact on objectives (personal and organizational), e.g. financial, customer, processes, learning, growing

• Motivation

• Time, cost, quality

Examples of 'Impact of not resolving':

• Something negative will start to happen

• Something negative will increase

• Something negative will not change

• Something positive will reduce

• Something positive will stop happening