Penton
Press

Publisher's note

Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers cannot accept responsibility for any errors or omissions, however, caused. All liability for loss, disappointment, negligence or other damage caused by the reliance of the information contained in this handbook, of in the event of bankruptcy or liquidation or cessation of trade of any company, individual; or firm mentioned, is hereby excluded.

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act, 1988, this publication may only be reproduced, stored or transmitted, in any form, or by any means, with the prior permission in writing of the publisher, or in the case of reprographic reproduction in accordance with the terms of licences issued by the Copyright Licensing Agency. Enquiries concerning reproduction outside those terms should be sent to the publishers at the undermentioned address.

First published in 2001 by

Penton Press
an imprint of Kogan Page Ltd
120 Pentonville Road
London N1 9JN
http://www.kogan-page.co.uk

British Library Cataloguing in Publication Data
A CIP record for this book is available from the British Library

Typeset by YHT Ltd, London

Dedication

To my wife, Jackie, for being there
and the good Lord for allowing us to be here:

O Lord