James Flaherty

Elsevier Butterworth Heinemann
30 Corporate Drive, Suite 400,
Burlington, MA 01803, USA

Linacre House,
Jordan Hill,
Oxford OX2 8DP, UK

Copyright 2005, James Flaherty. All rights reserved.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

Permissions may be sought directly from Elsevier s Science & Technology Rights Department in Oxford, UK: phone: (+ 44) 1865 843830, fax: (+ 44) 1865 853333, e-mail: permissions@elsevier.co.uk. You may also complete your request on-line via the Elsevier homepage (http://elsevier.com), by selecting Customer Support and then Obtaining Permissions.

Recognizing the importance of preserving what has been written, Elsevier prints its books on acid-free paper whenever possible.

Library of Congress Cataloging-in-Publication Data

Flaherty, James.

Coaching : evoking excellence in others / James Flaherty. 2nd ed. p. cm. Includes bibliographical references and index. ISBN 0-7506-7920-4 (pbk. : alk. paper) 1. Mentoring in business. 2. Employees Training of. 3. Employees Counseling of. 4. Executive coaching. I. Title: Evoking excellence in others. II. Title. HF5385.F55 2005 658.3 124 dc22

2005011184

British Library Cataloguing-in-Publication Data

A catalogue record for this book is available from the British Library.

ISBN 13: 978-0-7506-7920-6 ISBN 10: 0-7506-7920-4

For information on all Elsevier Butterworth Heinemann publications visit our Web site at www.books.elsevier.com

Printed in the United States of America 05 06 07 08 09 10 10 9 8 7 6 5 4 3 2 1

Working together to grow libraries...