The research findings revealed that KM is being widely accepted and implemented throughout the government and nonprofit sectors. Most (78%) of the enterprises that implemented KMS efforts had them supporting organization and work unit levels. Of the 341 responses collected, only 18% reported no KMS efforts in place within the enterprise. Furthermore, respondents were asked to evaluate the extent to which KM was critical to the success of the enterprise. For the government sector, 79% at the organization level and 81% at the work unit level reported scores between great extent and very great extent. A similar behavior emerged from the nonprofit sector. This indicated a significant awareness and understanding of the critical role that KM has within the enterprise. Also, the study evaluated the capability of replacing an employee, in the event he or she were to leave their position, with another employee who had the knowledge required to fulfill the same responsibilities. Results identified that the greatest problem exists at the work units level, with 54% of work units in the government, as well as 59% in the nonprofit sectors, lacking this critical capacity. The organization level is also deficient, with 45% and 54% in the government and nonprofit sectors, respectively. Their status regarding human capital reveals an increased threat to their effective operation in the event of a significant personnel loss or retirement.

We discovered notable similarities and differences between the organization and work unit values. Table 4-4 presents the mean, ranking, and standard deviation...