Groupware, Workflow and Intranets: Reengineering the Enterprise with Collaborative Software

Different forms of conferencing can be used for shared discussions about particular topics. Conferencing's advantage over e-mail is that it allows many people to become involved, while e-mail is usually restricted to a small number of people receiving the message. In a business context, the discussion often revolves around proposals to solve a particular problem such as "which markets should we target to maximize revenue?" or for hosting support for electronic meetings. Computer based conferencing is an increasingly popular business application as it enables the distributed or virtual business to operate when decision makers are geographically separated. Additionally, the discussion does not have to occur as real time video-conferencing if people are unavailable then asynchronous text based conferencing can occur. We look at the alternatives for conferencing by the media that are used.
Text based conferencing is usually asynchronous when used in the business world. Better choices are available for real time conferencing, such as phone or video-conferencing. Synchronous text conferencing is only really an option for 120 wpm typist Internet Relay Chat is available for those who can make the grade. Despite lacking the immediacy of real time conferencing, asynchronous conferencing has the benefit that it gives participants the opportunity to reflect on their answers or find the information they need to contribute. A disadvantage of asynchronous text conferencing is that the user often has to proactively open the application for viewing the discussion to see whether there are any new postings. So, some education...