IT Performance Management

IT Performance Management

Peter Wiggers
Henk Kok
Maritha de Boer-de Wit
ELSEVIER
BUTTERWORTH HEINEMANN
AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO

Elsevier Butterworth-Heinenmann
Linacre House, Jordan Hill, Oxford OX2 8DP
200 Wheeler Road, Burlington, MA 01803

First published 2004

2004, Peter Wiggers, Henk Kok and Maritha de Boer-de Wit.

ISBN 9780750659260

All rights reserved

The right of Peter Wiggers, Henk Kok and Maritha de Boer-de Wit to be identified as the authors of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988

No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1T 4LP. Applications for the copyright holder s written permission to reproduce any part of this publication should be addressed to the publisher

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