IT Performance Management

Ansoff H.I. (1968) Corporate Strategy: An Analytical Approach to Business Policy for Growth and Expansion, Penguin Books, Harmondsworth, Reprint
Boynton A.C., Victor B. and Pine II B.J. (1993a) New competitive strategies: challenges to organizations and information technology , IBM Systems Journal, vol. 32 no. 1
Boynton A.C., Victor B. and Pine II B.J. (1993b) Making mass customization work , Harvard Business Review, September October
CMM (1995) The Capability Maturity Model, Guidelines for Improving the Software Process, Carnegie Mellon University/Software Engineering Institute, Addison-Wesley
Cokins G. (1996) Activity-Based Cost Management Making it Work: A Manager s Guide to Implementing and Sustaining an Effective ABC System. Irwin Professional Publishing, Chicago
EIU (1999) Assessing the Strategic Value of Information Technology, The Economist Intelligence Unit and IBM Global Services, (www.eiu.com)
Hedley B., (1977) Strategy and the business portfolio , Longe Range Planning, February, p. 12; as referenced in Kotler (1980)
Helfert Erich A. (1960) Techniques of Financial Analysis, 10th edition, 2000 McGraw-Hill
Henderson, Venkatraman (1993) Strategic alignment: leveraging IT for transforming organizations , IBM Systems Journal, vol. 33, no. 1, 4 16
ITPM (2000) Managing information technology in a new age , www.ibm.com/services/white_papers
ITIL (2002) IT Infrastructure Library: Planning to Implement Service Management and various other titles to be obtained from the Office of Government Commerce (www.ogc.co.uk)
Kaplan Robert S. and Cooper Robin (1998) Cost and Effect, Using Integrated Cost Systems to Drive Profitability and Performance, Harvard Business School Press, Boston
Kaplan Robert S. and Norton David P. (1992) the balanced...