Make or Break Issues in IT Management: A Guide to 21st Century Effectiveness
Covers all aspects of IT project management such as the way to achieve maximum benefits from the investment.
TABLE OF CONTENTS Make or Break Issues in IT Management: A Guide to 21st Century Effectiveness
Chapter 9: Whither IT? A Look at IT in 2005
James McKeen, Heather Smith, School of Business, Queen's University,
Kingston,, Ontario, Canada
At the start of a new decade, the experts are divided about what will happen to IT in organizations. On one hand, pundits cite trends such as the growth of e-business and the rise of application service providers as well as the increasing technical sophistication of users as the reasons why IT, as a separate entity, will likely disappear into the rest of the organization in the future. On the other, research groups are predicting dire shortages of IT staff. It has also been found that the scope and depth of the CIO role is expanding, the status of IT is rising in most organizations, and that the CIO's formal power is increasing.
(Fazio Maruca, 2000)
9.1 Introduction
To try to make sense of the challenges that are facing IT, particularly over the next five years, and how they will shape the organization that everyone loves to hate, the authors convened a focus group of senior IT managers from a variety of industries, including finance, retail, telecommunications, manufacturing and insurance. Participants were asked to assess how technology and organizational trends will affect IT in a number of areas including: IT's mission, function, management, self-image, external controls, internal controls, staffing, systems development, hardware and software management, and use in the work-place. This chapter presents the findings of this focus group. After a brief overview of the environment in which IT will find itself in the not so distant...
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