TABLE OF CONTENTS Most of the questions in the communications management section of the PMP certification exam are taken from the PMBOK Guide. Common sense and your own experience will play a large role in your ability to answer the questions on this topic. There will be questions on specific PMI terms and concepts; however, there will also be many general questions that require you to choose the best answer. Apply good common sense to answer these.
You will most likely have questions related to formal and informal communication, verbal vs. written communication, conflict resolution and management styles. PMI considers management style to be an essential component of how a project manager communicates.
The 4 processes of communications management:
Communications Planning
Information Distribution
Performance Reporting
Manage Stakeholders
The Communications Channels Formula
What a Communications Management Plan contains
The Communications Model
Communication Styles
Communication Types
The different Communication Methods
Barriers to Communication
What an Issues Log contains
Active Listening: the receiver confirms listening by nodding, eye contact and asking questions for clarification.
Effective Listening: the receiver attentively watches the sender to observe physical gestures and facial expressions. In addition, the receiver contemplates responses, asks pertinent questions, repeats or summarizes what the sender has sent and provides feedback.
Feedback: affirming understanding and providing information.
Noise: anything that compromises the original meaning of the message.
Nonverbal Communication: about 55% of all communication, based on what is commonly called body language.
Paralingual Communication:
