TABLE OF CONTENTS The quality management questions on the PMP certification exam are straightforward especially if you know definitions of terms and understand statistical process control. You are not required to solve quantitative problems but there are questions on statistical methods of measuring and controlling quality.
An emphasis on customer satisfaction and continuous improvement is likely to be on the exam; how tools such as Pareto analysis and cause-and-effect diagrams are used may also be on the exam.
To pass, you must know the differences among the 3 quality processes: quality planning, perform quality assurance and perform quality control.
Many organizations use these terms interchangeably; however PMI specifically defines each in terms of the process group in which it is performed. The following chart summarizes the 3 processes as defined by PMI and within the PMP exam.
| Process | Quality Planning | Perform Quality Assurance | Perform Quality Control |
|---|---|---|---|
| Primary Activity | Plan | Implement/Manage | Measure/Monitor |
| Explanation | Determine what the quality standards on the project will be and how quality will be measured. | Use the measurements to see if the quality standards will be met; validate the standards. | Perform the measurements and compare to specific quality standards; identify ways of eliminating the problem in the future. |
| Process Group | Planning | Executing | Monitoring and Controlling |
The 3 processes of quality management:
Quality Planning
Perform Quality Assurance
Perform Quality Control
The contents of a good Quality Management Plan
The Legal Implications of Quality
Market Expectations regarding quality
Where Responsibility for Quality lies
The
