Managing Maintenance Resources
Providing a unique approach to modeling maintenance-production organizations, this book enables the identification of problems and delivers guidelines to develop effective solutions.
TABLE OF CONTENTS Managing Maintenance Resources
Chapter 6: Human Factors in Maintenance Management
Heaven has no rage, like love to hatred turned, nor Hell a fury like an artisan scorned.
with apologies to William Congreve 1701
Chapter Aims and Outcomes
To show how individual and group behavioral characteristics can influence the way in which maintenance work is carried out.
On completion of this chapter you should be able to:
-
define human factors in an industrial management context;
-
identify and explain the effect of individual and group behavioral characteristics on maintenance work;
-
construct questionnaires for auditing maintenance human factors.
Chapter Route Map
Key Words
-
Human relations management
-
Participative management
-
Autonomous work groups
-
Individual behavioral characteristics
-
Human factor profiling
-
Behavioral theories
-
Human factor problems
-
Group behavioral characteristics
-
Esprit de corps
6.1 Introduction
In Chapters 4 and 5 I have drawn on an example of an alumina refinery to discuss maintenance organizational structure. The models on which that analysis was based were derived from the work of the administrative and systems theorists (see Table 6.1), rather than from the school of managerial theory which is centered on studies of human relations. We will now look at how human factors can influence the way in which maintenance work is carried out.
| Mechanistic management: monitors and controls the way the job is performed at shop floor level; includes method, timing, and direction. Administrative management: applies universal management functions and structural principles to the design of an organization... |
Copyright Anthony Kelly 2006 under license agreement with Books24x7
