Organization Behaviour for Leisure Services
This text provides the reader with the conceptual tools necessary for analyzing organizational behaviour in the context of hospitality, leisure and tourism provision.
TABLE OF CONTENTS Organization Behaviour for Leisure Services
Chapter 9: The Empowered Leisure Service Organization
After working through this chapter you should be able to:
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define empowerment and service quality
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understand the psychology of empowerment
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understand relational empowerment
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critically discuss empowerment and the conditions needed for effective introduction.
Empowerment: what does it mean?
Empowerment is a somewhat enigmatic concept meaning different things to different writers (Potterfield, 1999). One of the aims of a good higher education is to create empowered students, and we aim to create empowered readers through this book.
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Define what empowerment means for you.
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Think of occasions when you have felt empowered or disempowered?
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Write a brief note to a sceptical relative making the case for the empowering nature of a higher education.
For us, the definition of empowerment used through this book is about helping develop a sense of personal autonomy, effectiveness, and control. This study of organizational behaviour aims to provide you with a set of concepts and controls that helps you have more control of what you do and when, and to give you more choices in your actions. While your development as empowered learners is an important aim of the text, we are specifically going to focus on empowerment as a management technique used in leisure service organizations.
In the employment field in particular, examples of empowerment in practice indicate that empowerment is a systematic attempt to manage people that takes on a range of forms encompassing participatory, consultative and directive styles of management (Lashley, 1997). That said, one of the defining...
Copyright Conrad Lashley and Darren Lee-Ross 2003 under license agreement with Books24x7
