Organization Behaviour for Leisure Services
This text provides the reader with the conceptual tools necessary for analyzing organizational behaviour in the context of hospitality, leisure and tourism provision.
TABLE OF CONTENTS Organization Behaviour for Leisure Services
Chapter 7: Groups, Leadership and Power
After working through this chapter you should be able to:
-
understand the fundamentals of group formation and function in organizations
-
evaluate teamworking in organizations
-
critically discuss leadership through behavioural theories
-
appreciate leadership power bases.
Work in leisure organizations involves people working with other people. The service of food and drink, travel and recreational services almost always involves some work with others or is based on a team effort. It is important, therefore, that those wishing to understand the behaviour of people in leisure service organizations understand the influence that group membership has on the way people behave. In fact, organizations, (for example, individual units, hotels, theatres and sports team grounds), departments, work sections and, even, shift groups are all forms of groups that can both influence individual behaviour and individuals who make up the group.
-
Make a list of words that you might use to describe yourself to a stranger.
-
Would you describe yourself as a student, lecturer, manager or worker?
-
Think about one of the opposite group on the list and describe them in terms of their typical approach to work, values and attitudes, personality, characteristics and so on.
-
Describe the group to which you belong in similar terms.
-
Are there differences and similarities between the two lists? Why?
-
In both cases, are all members the same?
Groups in organizations
People define themselves, in part, through the groups to which they belong. Group membership is in fact a defining feature of society, so...
Copyright Conrad Lashley and Darren Lee-Ross 2003 under license agreement with Books24x7
