Sarbanes-Oxley IT Compliance Using Open Source Tools, Second Edition

Frequently Asked Questions

Q:

What if Executive Management or IT customer won't accept the changes need to comply with SOX?

Q:

Why is the Delivery and Support Domain so important?

Q:

Will my auditor require workflow diagrams?

Q:

The budget process at my company has been completed for this year, what should I do?

Q:

Are formal Service Level Agreements really necessary? Where can I find more information on writing effective SLAs?

Q:

Can a small to medium size company really stay on top of all of the SOX requirements?

Answers

Q:

Unfortunately the odds will be great that your company will not obtain SOX compliance.

Q:

Not only is this Domain where you will need to walk the talk form a SOX perspective but it also affords the greatest opportunity to reposition an IT Organization.

Q:

No, but they will require documentation and since workflows make great documentation and since you will need to develop them for your processes anyway you might as well use for documentation purposes.

Q:

Still ensure that funding for any additional resources or funding is still stipulated in your SLA and then negotiate with Executive Management or the customer for the additional funding.

Q:

The simple answer is yes. Keep in mind that the SLAs are the criteria by which your success will be assessed, and here are a few websites that can get you started:

  • NextSLM IT Service Management Community http://www.nextslm.org/

  • Darwin Guide to Service Level Agreements http://guide.darwinmag.com/technology/outsourcing/sla/

  • Naomi Karten's Establishing Service Level...

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