TABLE OF CONTENTS The Service Strategy book provides a view of ITIL that aligns business and information technology. It specifies that each stage of the service lifecycle must stay focused upon the business case, with defined business goals, requirements and service management principles.
The Service Design book provides guidance upon the production/maintenance of information technology policies, architectures, and documents.
The Service Transition book focuses upon change management role and release practices, providing guidance and process activities for the transition of services into the business environment.
This book focuses upon delivery and control process activities based on a selection of service support and service delivery control points.
This book focuses upon the process elements involved in identifying and introducing service management improvements, as well as issues surrounding service retirement.
Change Management
| 1.1 | Scope
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| 1.2 | Activities
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Release Management
| 2.1 | Scope
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