Question 1 What are the six kinds of forces for change represented by the initials PESTLE?

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Question 2 Give two examples of how environmental forces for change that have affected organizations in the last 30 years or so.

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Question 3 What do the initials SWOT stand for?

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Question 4 In the cycle of continuous improvement, you do something and then review what has been done. What are the next two steps?

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Question 5 List three positive aspects of change.

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Question 6 Name two features of a culture that is receptive to change.

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Question 7 Name two methods for encouraging people to start coming up with ideas for change as part of a continuous improvement programme.

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Question 8 There are various techniques you can use in a meeting to get people to come up with ideas for improvements. Name two of them.

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Question 9 If you were asked to summarize the normal or typical reaction to an unexpected job change, what would you say?

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Question 10 Name two of the methods that can be used by an organization to communicate everything staff need to know about a quality programme.

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Question 11 Briefly, how would you instil a feeling of ownership for...