Overview

We are drowning in information and starving for knowledge.

(Phil Harkins, Louis Carter and Amy Timmins)

Riding the waves of change requires:

• leadership that inspires confidence and hope

• auditing how the business communicates

• knowledge enhancing customers, suppliers and contractors

• linking business, individual and team thinking

• a regular review of knowledge assets.

Saving people from drowning

Like many people, I love to go to the beach. Whether swimming or watching from the shore, I often marvel at the temperament of the sea. Every minute seems like another episode of life. For one second the sea can be calm and tranquil and then without notice a large wave comes roaring towards the shore. If you are swimming you need to contend with these surges and changes around you by staying afloat and being relaxed and confident in the water.

Similarly, when it comes to winning the knowledge game we need to be ready for the next wave of change that comes our way. On personal, team and business levels we need to constantly scan the horizon, ready to respond to what is happening around us. At times, you may feel a little out of your depth and swamped by the next wave but if you can remain calm, hopeful and alert you will live to fight another day.

In a twenty-first century business it is also easy to be drowned by information, by the sheer volume of directions and messages bombarding you. For example the US...