Overview

Don t surprise people with content, surprise them with process.

(Eric Jensen)

Polishing your training performance requires:

• designing training based on the needs of the learner and the business

• creating e-learning know-how

• sampling and exploring new forms of digital learning

• stockpiling small chunks of reusable business knowledge

• combining of traditional training with new digital delivery.

Breathing life into business learning

If any business wishes to succeed, it requires a training effort and learning process that inspires imagination, discovery and performance. For training programmes to be successful it needs to address business needs as well as the aspirations and dreams of its people.

On a business level, the training effort often starts by addressing those gaps in knowledge that require immediate or urgent business attention. Shortfalls can include lack of expertise in technology, managerial systems, skills or attitudes. Training can seek to improve the quality of succession planning, career development and lifestyle by helping to address burnout, morale, relationship and/or teamwork skills.

At a personal level learners need to be convinced that there are tangible benefits in undertaking the training. For example, will the training build self-worth and inner confidence? Will the training be worth the investment of the time and effort? Will the learning be applied and useful? If any business or manager neglects any of these factors your training effort could well be wasted.

Without doubt in the modern knowledge era there are many pressures that can assist or frustrate any training effort, whether...